Gingr Integration

Updated 3 months ago

Gingr is a dog daycare, kennel, and grooming software that modernizes and streamlines pet care business operations.

Set up the Gingr Integration

Trigger: This integration uploads a contact into the platform CRM when a reservation is checked out in Gingr

Opt-Out:

Setup: Perform the steps below to set up the integration (requires Admin-level access in Gingr)

Verify User Details: Once you close the credentials screen, you’ll see the newly created API user listed with the assigned Admin role.
In the "Location Settings" drop down, select the location you want to connect to.
Paste the API Key that has been copied from your Gingr connection card in the platform CRM.

NOTE: For multiple locations:

Each location will need its own platform CRM account.
Each location will require a unique API Key to be generated using its respective platform CRM account’s Gingr connection card.
Each location’s unique API Key will need to be pasted into the corresponding Broadly Location ID field by using the Location Settings drop-down menu in Gingr’s Admin settings (see Setup steps 4 - 7 above to find the Location Settings).

Troubleshooting:

If you notice that clients are not being uploaded after you check out their reservation in Gingr, please double check that the "Broadly request positive survey only" field is toggled to No/Off. When this option is set to Yes/On, the integration will not trigger unless the end customer has replied to the Gingr survey with positive feedback. This severely impacts the number or review requests that will be sent out on behalf of your business.