# Digital Toolbag

> The marketing & sales agency for the UK HVAC & Solar industries


## Posts

- [From £7,500 to £9,000: How to Market the New Boiler Upgrade Scheme Increase](https://digitaltoolbag.co.uk/blog/from-7500-to-9000-how-to-market-the-new-boiler-upgrade-scheme-increase/): The UK renewable energy landscape just shifted again, and if you’re a heating or renewable installer, this is the news you’ve been waiting for. From 21 July 2026, the government has increased the Boiler Upgrade Scheme (BUS) grant from £7,500 to £9,000 for households transitioning to heat pumps. nn The Opportunity for UK Installers n […]
- [Why AI Websites Fail UK Trades](https://digitaltoolbag.co.uk/blog/why-ai-websites-fail-uk-trades/): The Hidden SEO Traps for UK Trade Businesses For UK plumbing, heating, and electrical engineers, the promise of a “website in minutes” using AI is incredibly tempting. You’re busy on-site, and the idea of an automated system handling your digital presence sounds like a win. However, a significant shift in the search market is occurring. […]
- [How UK Plumbing & Heating Engineers Can Win the Shift to AI Overviews in 2026](https://digitaltoolbag.co.uk/blog/how-uk-plumbing-heating-engineers-can-win-the-shift-to-ai-overviews-in-2026/): The search market for skilled trades is undergoing its biggest transformation in a decade. In 2026, when a homeowner in Sheffield or London searches for “emergency boiler repair” or “best heat pump installers,” they are no longer just seeing a list of websites. They are seeing AI Overviews—comprehensive, AI-generated summaries that answer their questions before […]
- [SoftwareGuide](https://digitaltoolbag.co.uk/blog/software-guide/): The Ultimate Software Guide Every challenge & motivation in business boils down to how we can make the most profit or progress with the time we invest. This month’s article is the first in a series looking into what software options can help us build & scale a profitable HVAC business.In September, we asked The […]
- [Umbrella Schemes](https://digitaltoolbag.co.uk/blog/heatpump-umbrella-schemes/): MCS Umbrella Companies – Gatekeepers for Quality? Selecting a MCS Umbrella Company: Quality or Profit? MCS umbrella companies have an opportunity to make a bigger impact than just shifting units or even decarbonising homes, with the right support we can ensure higher quality, lower running costs and long term comfort. As more gas installers are […]
- [C is for CONTENT](https://digitaltoolbag.co.uk/blog/levelup-your-content/): How Local Content Can Boost Your Google Rankings: Last month’s article discussed Google’s Service Area businesses, avoiding Google suspensions, and briefly introduced CAT (Content, Authority & Technical). In some recent research, we found that 61% of “Local Map” ranking factors are down to the strength of the website across Content, Authority, & Technical ranking factors. […]
- [Avoiding Google Suspensions](https://digitaltoolbag.co.uk/blog/google-suspensions/): Avoiding Google Business Profile Suspensions: What Every UK Plumbing and Heating Engineer Should KnowRecently, I spoke with a plumbing business owner who wanted help to fix his Google Business Profile after it kept getting hit with numerous suspensions. The repeated suspensions seemed to stem from issues with the address for his Google Business Profile because […]
- [Do you really understand VAT](https://digitaltoolbag.co.uk/blog/understanding-vat/): Understanding how VAT can be your friend, when “to go VAT registered”, the Domestic Reverse Charge (DRC), and VAT on energy-saving products are all common questions I see pop up weekly across social media.Hey, I’m not an accountant, so to help with this month’s article, I contacted Aaron McLeish, the only specialist accountant in the […]
- [Sales software for your HVAC business](https://digitaltoolbag.co.uk/blog/sales-software/): New government – same problem. How do we sell more white boxes?Today, we will discuss new software options to boost any part of your HVAC business, such as heat pumps, boilers, AC, or service plan sales. Whatever your specialism, increasing SALES for new and existing customers is the only way you can afford to grow […]
- [DT - Branding your HVAC Business](https://digitaltoolbag.co.uk/blog/branding-your-business/): Better Marketing and, the important part, better “Sales” all start with “Branding”. Are you happy with your business brand? Do you think your brand rocks or will it just do? Do you think branding is important?What is good branding, and while thinking about it, what is forgettable branding? In this month’s columb, we will discuss […]
- [Your business 4 years from now](https://digitaltoolbag.co.uk/blog/your-future-business/): HVP 31 – Your business 4 years from now The UK government announced the first lockdown to begin on Monday, March 23rd 2020. Can you remember what your business was like before the lockdown? Do you think your business has improved in the last 4 years? Or do you feel like you are walking around […]
- [The HVAC & Solar Business](https://digitaltoolbag.co.uk/blog/google-search-volumes/): Warning: This article may be controversial at first glance to some readers, but possibly alter the future business plans of others. This page will share some of our recent research into homeowner demand, what they are looking for and how you can pivot and build your all-year-round business of the future. Marketing & Sales Research […]
- [Why your Website is broken](https://digitaltoolbag.co.uk/blog/levelup-your-website/): Last month’s article discussed “Local SEO” and how to win in Google Maps. This month’s column will look at “National SEO” and the most common reasons your website is not ranking in Google’s search results and producing the flow of new customers you hoped for. Poor Website Research & Planning Building a website without adequate […]
- [Why is your Website & SEO not working](https://digitaltoolbag.co.uk/blog/levelup-your-google-business/): Why is your Website & SEO not generating leads? Build it, and they will come! Hmmm..When it comes to websites and customers, this is one of the most frustrating aspects of running your own business. Having a website has many benefits, but for most people, it has failed to deliver on the one reason you […]
- [Marketing your service plans](https://digitaltoolbag.co.uk/blog/marketing-service-plans/): How will we market our Service Plan? Following on from last month’s Boiler Business column, “Building your service plan part one”, this month, we will look at how to market, sell & grow your service plan to create reoccurring revenue and cashflow all year round. Offers & Promotions We have already looked at how to […]
- [Building your Service Plans](https://digitaltoolbag.co.uk/blog/planning-service-plans/): Reoccurring Revenue The heating season is almost finished, and installation work will slow down for many heating companies. This time of year is when we start looking at our business and wishing we had more service work in the warmer months. This month’s Boiler Business column will discuss “Service Plan” customers, what they want and […]
- [PARKINGSONS LAW  Getting sh!t done](https://digitaltoolbag.co.uk/blog/parkingsons-law/): Mysterious like dark matter, an unseen force sucking hard like a Dyson is stealing vast amounts of your time, productivity and profits. Yet again, this force will restrict your business growth & development in 2023 and beyond unless you get it under control. If you want to get sh!t done in 2023 you need to […]
- [Dominate Local SEO](https://digitaltoolbag.co.uk/blog/local-seo/): In last month’s column, we introduced the ASK framework to help you focus on Attracting, Selling & Keeping better customers. Today we will double down on, Local SEO, by far, the best strategy for Attracting new customers to your local plumbing/aircon business. Local SEO = The MAP Pack + Organic Search There’s a lot of […]
- [The 3 Stages of Marketing](https://digitaltoolbag.co.uk/blog/3stages-of-marketing/): What stage do you think your business is at? Have you just started?Mad “busy” but stuck and not moving anywhere? Or have you nailed it but are curious about what’s next? Following last month’s Boiler Business article about putting your prices up and stepping up your game by taking control of your marketing, this article […]
- [Put your prices up](https://digitaltoolbag.co.uk/blog/put-your-prices-up/): Well, it’s all gone a bit, Pete Tong, hasn’t it?The cost of food is up. My Friday night Kebab costs more, and the tasty IPA I’m currently drinking is £7.20. The diesel for my van is £1.92, and the minimum wage for my apprentice is more than last year.Copper, flux, radiators, boilers and “serviceable parts” […]
- [The Customer Journey](https://digitaltoolbag.co.uk/blog/customer-journey/): Why are so many people now starting to talk about the Customer journey?Why is it so important, and where does it start and end? Well, what does CRM stand for? Answer: Customer Relationship Management. Today we start and end with the customer. So let’s take a look at this thing called the customer journey.Last month’s […]
- [Leaky Funnels, SEO vs CDO](https://digitaltoolbag.co.uk/blog/leaky-funnels/): Content Development & Optimisation Do you often read comments like this? “Marketing doesn’t work. PPC is a waste of money! SEO, they’re all cowboys!”?Last April, our Boiler Business article covered in HVP told a story explaining how to use SEO ( Search Engine Optimisation ) to attract new customers to your business. Another year down […]
- [Your Business after COVID-19](https://digitaltoolbag.co.uk/blog/covid-19/): Has the COVID-19 Pandemic affected your business? Has it made you look at your expenditures and reluctantly dip into your savings? Has it made you change the way you operate your business?At the time of writing this, we are heading into the second week of lockdown. Hopefully, by the time of reading, it will have […]
- [Time is Money](https://digitaltoolbag.co.uk/blog/time-is-money/): If there were only four days in a working week, what would you change? The phrase “Time is Money” is probably more accurate in the plumbing world than in most other industries. With so much choice of supplier for the end customer, often business owners within our industry are forced to calculate the value of […]
- [Citations & Business Directories](https://digitaltoolbag.co.uk/blog/citation-buildin/): Outrank the competition with Citations.  You might have heard that building “citations” is good practice for local SEO but have not quite realised just how essential it is. This article will look at a recent case study of a business that used three citation campaigns over 9 months to reach multiple top three positions on […]
- [The SEO Cowboys](https://digitaltoolbag.co.uk/blog/the-seo-cowboys/): January 2022, I set up a new marketing company specialising in helping HVAC businesses build websites and dominate Google via local SEO. Through the boiler business community and the partners I work with, I see many SEO reports and advise many heating engineers about improving leads and enquiries through Google and websites. This page will […]

## Pages

- [DT-Roadmap](https://digitaltoolbag.co.uk/dt-roadmap/): DT Brand Partner Roadmap Search our knowledge base to learn about Digital Toolbag Business App Search Search DIGITAL TOOLBAG AI Phase One Navigation Attract, Sell, Keep​ Foundational Development Digital Toolbag onboarding Local Marketing Strategy Branding and Sub-brands Building the Website Framework Authority Building AI workforce & AI receptionist Social Media and Onsite Case Studies Phase […]
- [Review Manager](https://digitaltoolbag.co.uk/review-manager/): Review Manager Review management AI for UK plumbing, heating & energy heroes. Why “Review Manager” is a game-changer for busy heating & renewable engineers Home-owners read the stars before they ring your mobile. Nearly 90 % of consumers say they’ll only consider a company with an average rating of 3–5 stars so every review about […]
- [Content Creator](https://digitaltoolbag.co.uk/content-creator/): Content Creator Pro Social blogging & case study tool for UK plumbing, heating & energy heroes. One Place to Stay Social Keeping Facebook, Instagram, LinkedIn, and your own blog fresh while you’re out fitting boilers is tough. Content Creator puts everything in one dashboard. Write posts yourself or let the built-in AI suggest captions, photos, […]
- [Local SEO - Overview](https://digitaltoolbag.co.uk/business-app/seo-analyst/): SEO Analyst Local SEO tracking tool for UK plumbing, heating & energy heroes. Articles in this section Campaigns SMS Campaigns Terms of Use Search Digital Toolbag Search Local SEO establishes accurate business listings, which helps local businesses attract leads, stay top-of-mind, and generate revenue. Drive Your Digital Revenue Growth With Local SEO, your clients can […]
- [Gmail campaign automation](https://digitaltoolbag.co.uk/business-app/gmail-campaign-automation/): Business App > Campaigns > General Gmail service plan campaigns Documentation Team Updated 7 months ago Gmail Service Plan Campaigns with Digital Toolbag Service plan text to go here What You Can Do Start Yesware Campaigns directly from Digital Toolbag CRM using your existing contact lists. Automate outreach workflows by combining Yesware Campaigns with Digital Toolbag Automations. […]
- [Campaigns Pro Overview](https://digitaltoolbag.co.uk/campaigns-pro-overview/): Welcome to the DT Business App Help Desk CRM, Inbox, Reputation, Social Media, SEO, Automations & Integrations, and more. Digital Toolbag Business App helps local plumbing, electrical & renewable businesses manage their digital strategy to attract, sell and keep 5-star customers while providing the best customer experience. Search our knowledge base to learn about Digital […]
- [new Business app](https://digitaltoolbag.co.uk/new-business-app/): Welcome to the DT Business App Help Desk CRM, Inbox, Reputation, Social Media, SEO, Automations & Integrations, and more. Digital Toolbag Business App helps local plumbing, electrical & renewable businesses manage their digital strategy to attract, sell and keep 5-star customers while providing the best customer experience. Search our knowledge base to learn about Digital […]
- [Trigger an Automation using Zapier](https://digitaltoolbag.co.uk/business-app/trigger-an-automation-using-zapier/): Business App > My Business > Automations Trigger an Automation using Zapier Documentation Team Updated 7 months ago Business App CRM can be connected to many 3rd party systems using Zapier. How Does Triggering an Automation using Zapier Work? Step 1: Selecting the Trigger In this step, you can select the trigger that initiates an […]
- [Send Plain Text Emails via Business App Automations in Inbox](https://digitaltoolbag.co.uk/business-app/send-plain-text-emails-via-business-app-automations-in-inbox/): Business App > My Business > Automations Send Plain Text Emails via Business App Automations in Inbox Documentation Team Updated 1 month ago This powerful automation step allows you to confidently send plain text emails via the Business App Inbox. How to send plain text emails via Automations in Inbox Step 1 – Navigate to […]
- [Inbox Pro Overview](https://digitaltoolbag.co.uk/business-app/inbox-pro-overview/): Business App > Inbox > Inbox Overview Conversations AI Overview Documentation Team Updated 7 months ago Inbox is a lead capture and customer communication tool inside Business App. A business can centralize customer messaging with integrations to Facebook, email, and more – and upgrade to get SMS, and an AI-powered web chat widget. Why is […]
- [Email: Send and receive email in Inbox](https://digitaltoolbag.co.uk/business-app/email-send-and-receive-email-in-inbox/): Business App > Inbox > Inbox Overview Email: Send and receive email in Inbox Documentation Team Updated 5 months ago Inbox allows your team to send and receive emails with leads and customers via Inbox from a shared email address. When your business gets a new lead from web chat or a form, and that […]
- [Connections Page](https://digitaltoolbag.co.uk/business-app/connections-page/): Business App > Administration > Connections Connections Page Documentation Team Updated 1 year ago You can connect Google Business Profile, Google Search Console, Google Analytics, Facebook, and more to Business App so that your most important business data can all come into one place. To add connection in Business App, navigate to Settings > Connections. […]
- [Quickbooks Integration](https://digitaltoolbag.co.uk/business-app/quickbooks-integration/): Business App > Administration > Connections Quickbooks Integration Documentation Team Updated 3 months ago The Quickbooks Integration allows you to sync data between Quickbooks and Business App. Setting up the Integration You can set up a connection with Quickbooks by navigating to the Connections page of Business App: Click on Settings > Connections to navigate […]
- [Connect Google Analytics](https://digitaltoolbag.co.uk/business-app/connect-google-analytics/): Business App > Administration > Connections Connect Google Analytics Documentation Team Updated 8 days ago Google Analytics 4 (GA4) Properties can be connected to Business App and used to monitor website traffic data. To connect your Google Analytics account, navigate to Administration > Connections > Browse. Click the GA4 card > Add Connection to begin […]
- [Gingr Integration](https://digitaltoolbag.co.uk/business-app/gingr-integration/): Business App > Administration > Connections Gingr Integration Documentation Team Updated 3 months ago Gingr is a dog daycare, kennel, and grooming software that modernizes and streamlines pet care business operations. Set up the Gingr Integration Trigger: This integration uploads a contact into the platform CRM when a reservation is checked out in GingrOpt-Out: If […]
- [Setting Up Vendor-Managed Integrations](https://digitaltoolbag.co.uk/business-app/setting-up-vendor-managed-integrations/): Business App > Administration > Connections Setting Up Vendor-Managed Integrations Documentation Team Updated 7 days ago Vendor-Managed Integrations allow you to seamlessly sync data and automate review requests. Setting up the Integration Step 1 – Accessing the Integration Page Navigate to Administration > Connections > Browse tab to see the Integrations page. Look for the […]
- [Multi-Location Data Exporter](https://digitaltoolbag.co.uk/business-app/multi-location-data-exporter/): Business App > Multi-Location > General Multi-Location Data Exporter Documentation Team Updated 6 months ago If you are a user of Multi-Location, you can export review, listing, or Google Business Profile data to a CSV, to allow flexibility in your workflows, auditing, and internal reporting for many locations. Navigate to “Data Exporter” on the left-hand […]
- [The Multi-Location Executive Report](https://digitaltoolbag.co.uk/business-app/the-multi-location-executive-report/): Business App > Multi-Location > General The Multi-Location Executive Report Documentation Team Updated 6 months ago The Multi-Location Executive Report is a powerful roll-up of metrics across any number of business locations. With a custom date selector and filtering, it’s easy to slice the data to see trends in marketing performance across a Multi-Location Group. […]
- [Multi-Location Overview](https://digitaltoolbag.co.uk/business-app/multi-location-overview/): Business App > Multi-Location > General Multi-Location: Social Posting Documentation Team Updated 6 months ago Insights on all your businesses, in one place. Multi-Location Business App is a roll-up of analytics that allow you to monitor and improve your franchise’s online SEO. Multi-Location supports the ability to oversee thousands of franchise locations, giving your team […]
- [Multi-Location: Review Response Suggestions](https://digitaltoolbag.co.uk/business-app/multi-location-review-response-suggestions/): Business App > Multi-Location > General Multi-Location: Review Response Suggestions Documentation Team Updated 6 months ago Brand managers can efficiently respond to their Facebook, Google, and My Listing reviews from Multi-Location Business App using review response suggestions. Responding to the many reviews a multi-location brand receives each day is a time-consuming task. With review response […]
- [Multi-Location: Social Posting](https://digitaltoolbag.co.uk/business-app/multi-location-social-posting/): Business App > Multi-Location > General Multi-Location: Social Posting Documentation Team Updated 6 months ago With Multi-location Business App’s social posting, you can: Post to multiple Facebook, Instagram or Google Business Profile pages in one go Customize posts for each individual location through dynamic content and allow the individual locations to customize multi-location posts. Review […]
- [Setting Up API-Key Based Integrations](https://digitaltoolbag.co.uk/business-app/setting-up-api-key-based-integrations/): Business App > Administration > Connections Setting Up API-Key Based Integrations Documentation Team Updated 2 months ago API key-based integrations allow you to seamlessly sync data and automate review requests. These integrations can be set up by following the instructions below. 1. Access the Integration Page Go to Administration > Connections to open the Connections […]
- [Setting Up SSO-Based Integrations](https://digitaltoolbag.co.uk/business-app/setting-up-sso-based-integrations/): Business App > Administration > Connections Setting Up SSO-Based Integrations Documentation Team Updated 7 days ago SSO-Based Integrations allow you to seamlessly sync data and automate review requests. Follow these steps to set up the integration: 1. Accessing the Integration Page: Click on Administration > Connections to navigate to the Connections page. Look for the […]
- [Add Valid API Users in ServiceMonster](https://digitaltoolbag.co.uk/business-app/add-valid-api-users-in-servicemonster/): Business App > Administration > Connections Add Valid API Users in ServiceMonster Documentation Team Updated 3 months ago Adding valid API users in ServiceMonster ensures seamless data integration and functionality following SSO (Single Sign-On) connection. Follow the steps below to set up API users correctly. Step-by-Step Guide: Log in to the ServiceMonster Portal: Access your […]
- [Setting Up Triggers for Closed Matters in Clio](https://digitaltoolbag.co.uk/business-app/setting-up-triggers-for-closed-matters-in-clio/): Business App > Administration > Connections Setting Up Triggers for Closed Matters in Clio Documentation Team Updated 2 months ago This guide will help you configure triggers for Closed Matters in Clio, specifically for opting out or opting in to syncing customer data. Follow the instructions below to set up these configurations effectively. Setting Up […]
- [Inbox in Multi-Location](https://digitaltoolbag.co.uk/business-app/inbox-in-multi-location/): Business App > Inbox > Inbox Overview Inbox in Multi-Location Documentation Team Updated 6 months ago What is Inbox in Multi-Location? For businesses utilizing Inbox to manage communication across multiple locations, the Multi-Location Inbox feature offers a streamlined solution. Multi-Location Inbox aggregates all conversations from various accounts into a single Inbox. This enables teams to […]
- [Setting up the QuickBooks Integration](https://digitaltoolbag.co.uk/business-app/setting-up-the-quickbooks-integration/): Business App > Administration > Connections Setting up the QuickBooks Integration Documentation Team Updated 12 days ago Getting Started To successfully integrate QuickBooks Desktop with Business App, follow these steps in order. Please note that Multi-User Mode will not work during the setup process, so ensure that QuickBooks is in Single-User Mode and you are […]
- [Best Practices for Improving Email Deliverability](https://digitaltoolbag.co.uk/business-app/best-practices-for-improving-email-deliverability/): Business App > Administration> Email Configuration Best Practices for Improving Email Deliverability Documentation Team Updated 4 months ago Getting your emails to reach people’s inboxes shows that you are sending the right messages at the right time. If people open, click, or complain about your emails, it can affect whether your emails are seen as […]
- [Email Configuration](https://digitaltoolbag.co.uk/business-app/email-configuration/): Business App > Administration > Email Configuration Email Configuration Documentation Team Updated 7 months ago You can review SPF/DMARC/DKIM setup for your client in Business App. Open Business App > Navigate to Settings > Email Configuration. A red circle with the exclamation point next to a record indicates it has not been verified. A green […]
- [Invoices](https://digitaltoolbag.co.uk/business-app/invoices/): Business App > My Business > Invoices Invoices Documentation Team Updated 9 months ago The Invoices tab in the platform gives you the ability to view, download, and pay for invoices. By clicking on any invoice, you will be able to see the details, enter your credit card, and make a payment. By clicking the […]
- [Orders](https://digitaltoolbag.co.uk/business-app/orders/): Business App > My Business> Orders Orders Documentation Team Updated 8 months ago Your can view your orders directly from the Orders tab in Business App. The orders table allows you to see what you’ve ordered, what you’re spending, and any other associated information. This is especially useful for bookkeeping and transparency. To view orders: […]
- [Send SMS via Automations in Inbox](https://digitaltoolbag.co.uk/business-app/send-sms-via-automations-in-inbox/): Business App > My Business > Automations Send SMS via Automations in Inbox Documentation Team Updated 7 months ago This powerful automation step allows you to confidently send SMS messages via Inbox in Business App. How to use SMS via Automations in Inbox: Step 1 – Open Business App > Automations. Step 2 – Open […]
- [Update Company trigger in Automations](https://digitaltoolbag.co.uk/business-app/update-company-trigger-in-automations/): Business App > My Business > Automations Update Company trigger in Automations Documentation Team Updated 7 days ago This powerful automation step allows you to confidently use the when a company is modified event as a trigger: Name of the trigger in the platform: When a Company is created or modified How to update the […]
- [Automation Templates](https://digitaltoolbag.co.uk/business-app/automation-templates/): Business App > My Business > Automations Automation Templates Documentation Team Updated 1 months ago What are automation templates? Automation templates will allow you to save time and streamline workflows! You can create your own, or use a pre-made template. How do automation templates work? Step 1 – Navigate to Business App > My Business […]
- [Web Chat Lead Notification Workflow Recipe](https://digitaltoolbag.co.uk/business-app/web-chat-lead-notification-workflow-recipe/): Business App > My Business > Automations Web Chat Lead Notification Workflow Recipe Documentation Team Updated 5 months ago Requirements To enable this Workflow Recipe, you’ll need: Inbox Pro – AI-Assisted Web Chat Lead Capture & SMS Messaging bundle: This ensures that leads can be captured and SMS notifications can be sent. The chat widget […]
- [Web Chat Lead Engagement Workflow Recipe](https://digitaltoolbag.co.uk/business-app/web-chat-lead-engagement-workflow-recipe/): Business App > My Business > Automations Web Chat Lead Engagement Workflow Recipe Documentation Team Updated 3 months ago Requirements To use this Workflow Recipe, you’ll need: Inbox Pro – AI-Assisted Web Chat Lead Capture & SMS Messaging bundle The chat widget installed on your website: The widget must be active to capture leads directly […]
- [Available Automations Triggers](https://digitaltoolbag.co.uk/business-app/available-automations-triggers/): Business App > My Business > Automations Available Automations Triggers Documentation Team Updated 4 months ago Automation Triggers Overview Automation triggers are the starting points that initiate your workflows. With a wide variety of triggers available—and new ones being added regularly—you have flexibility in how workflows begin. Some triggers are straightforward and ready to use […]
- [My Business tab in Digital Toolbag App](https://digitaltoolbag.co.uk/business-app/my-business-tab-in-digital-toolbag-app/): Business App > My Business > Business Profile My Business tab in Business App Documentation Team Updated 9 months ago Learn how to set up and manage various features within the Business App, including your business profile, projects, meetings, guides, files, automations, orders, invoices, and the data exporter. The My Business section offers a comprehensive […]
- [Business Profile](https://digitaltoolbag.co.uk/business-app/business-profile/): Business App > My Business > Business Profile Business Profile Documentation Team Updated 1 months ago The Business profile page is an important component of your business’s digital presence. It allows you to update all of your relevant business information such as hours, location, and phone number, and keep that information in sync across the […]
- [My Meetings](https://digitaltoolbag.co.uk/business-app/my-meetings/): Business App > My Business > My Meetings My Meetings Documentation Team Updated 1 months ago My Meetings is a free addition to Business App. You can set up booking links, sync meetings with Google Calendar set your availability, and more. It allows you and your clients to find times that work for you both! […]
- [Guides](https://digitaltoolbag.co.uk/business-app/guides/): Business App > My Business > Guides Guides Documentation Team Updated 7 months ago Guides in Business AppUse the Guides tab in Business App to explore helpful resources that show you key areas to focus on, how to improve your sales strategy, and manage your online presence effectively. How to Access Guides in Business App […]
- [Purchase products from the App Store](https://digitaltoolbag.co.uk/business-app/purchase-products-from-the-app-store/): Business App > Store > Purchase Products Purchase products from the Store Documentation Team Updated 10 months ago Welcome to the Store tab in the Business App, your one-stop shop for browsing, expressing interest in, and purchasing products directly from the app. When you navigate to the Store tab, you’ll find all the products and […]
- [Post to TikTok, and improved AI workflows](https://digitaltoolbag.co.uk/business-app/post-to-tiktok-and-improved-ai-workflows/): Business App > My Products > Social Marketing Post to TikTok, and improved AI workflows Documentation Team Updated 5 months ago Schedule social media posts to many networks from one place. Now including TikTok as an available integration, in addition to Facebook, Google Business Profile, Instagram, X, LinkedIn, and YouTube. There are new workflows to […]
- [Configuring My Products in Digital Toolbag App](https://digitaltoolbag.co.uk/business-app/configuring-my-products-in-digital-toolbag-app/): Business App > My Products > My Products Overview Configuring My Products in Digital Toolbag App Documentation Team Updated 5 months ago The My Products page offers a comprehensive list of all of your businesses products for easy accessibility through Digital Toolbag App. From this page, you will see all of the active products on […]
- [Executive Report: Google Analytics](https://digitaltoolbag.co.uk/business-app/executive-report-google-analytics/): Business App > Executive Report > Overview Executive Report: Google Analytics Documentation Team Updated 6 months ago You can see data on your website’s traffic in the Executive Report when you connect a Google Analytics account in Business App. If you have a Google Analytics account connected to Business App, you will find the Executive […]
- [Executive Report: Google Q&A reporting](https://digitaltoolbag.co.uk/business-app/executive-report-google-qa-reporting/): Business App > Executive Report > Overview Executive Report: Google Q&A reporting Documentation Team Updated 6 months ago What is the Reporting on the Home Page? The Executive Report shows your how your business is performing across a variety of marketing categories including online reputation. Google Q&A monitoring is an essential part of your business’s […]
- [Executive Report: Google Search Console](https://digitaltoolbag.co.uk/business-app/executive-report-google-search-console/): Business App > Executive Report > Overview Executive Report: Google Search Console Documentation Team Updated 6 months ago See SEO proof-of-performance in the Executive Report! Automatically prove that the work you’re doing is helping your business show higher in Google search results. By connecting Google Search Console to Business App, you can see detailed, automatic […]
- [Terms of Use](https://digitaltoolbag.co.uk/business-app/terms-of-use/): Business App > Campaigns > General Terms of Use Documentation Team Updated 4 months ago Proper Use You represent and warrant that no materials of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the Service, including emails sent, will violate or infringe upon the rights of […]
- [SMS Campaigns](https://digitaltoolbag.co.uk/business-app/sms-campaigns/): Business App > Campaigns > General SMS Campaigns Documentation Team Updated 25 days ago Boost customer engagement with dedicated SMS campaigns or multi-step campaigns combining email and SMS. Whether promoting offers, sending invitations, or requesting reviews, you can efficiently notify customers through targeted SMS campaigns. You will have the flexibility to send both SMS and […]
- [Campaigns](https://digitaltoolbag.co.uk/business-app/campaigns/): Email Sales Pro Email campaign builder for UK plumbing, heating & energy heroes. Video overview – coming soon How to Use Campaigns Step 1 – Navigate to Campaigns > Overview > Create Campaign. Give your campaign a name, and select ‘Create.’ ORNavigate to the Templates tab, and select a template to work off of. Step […]
- [Web forms to capture leads in CRM & Inbox](https://digitaltoolbag.co.uk/business-app/web-forms-to-capture-leads-in-crm-inbox/): Business App > CRM > Forms Web forms to capture leads in CRM & Inbox Documentation Team Updated 10 months ago A custom form can be created in Business App and installed on a website landing page or ‘contact us’ page with a simple embed code. When it is filled out, it will create a […]
- [Contacts](https://digitaltoolbag.co.uk/business-app/contacts/): Business App > CRM > Contacts Contacts Documentation Team Updated 3 months ago Contacts in Business App gives you a place to manage customer information. It syncs with other products to consolidate customer information into one place. Searching Contacts You are able to search for contacts by their first name, last name, email, or phone […]
- [Inbox: Send and Receive SMS](https://digitaltoolbag.co.uk/business-app/inbox-send-and-receive-sms/): Business App > Inbox > Inbox Overview Inbox: Send and Receive SMS Documentation Team Updated 6 months ago Businesses get a local SMS number to send text messages and images with customers from a shared team Inbox. Available for users of Inbox Pro in Canada and the United States. When Inbox Pro is activated, a […]
- [Inbox: Send and Receive Emails](https://digitaltoolbag.co.uk/business-app/inbox-send-and-receive-emails/): Business App > Inbox > Inbox Overview Inbox: Send and Receive Emails Documentation Team Updated 10 months ago Inbox allows your team to send and receive emails with leads and customers via Inbox from a shared email address. When a business gets a new lead from web chat or a form, and that lead provides […]
- [AI Website Knowledge Training](https://digitaltoolbag.co.uk/business-app/ai-website-knowledge-training/): Business App > Inbox > Inbox Overview AI Website Knowledge Training Documentation Team Updated 6 months ago AI Assistant has revolutionized the way that customers can interact with your business online by responding to inquiries instantly, 24/7, providing great answers to questions and capturing leads. By learning from the content on your business’s website, the […]
- [Missed-Call Text Back](https://digitaltoolbag.co.uk/business-app/missed-call-text-back/): Business App > Inbox > Inbox Overview Missed-Call Text Back Documentation Team Updated 6 months ago Overview The missed-call text back feature in Inbox ensures that your business can promptly respond to incoming calls, even when they go unanswered. Whether a call is missed because the line is busy, or the caller hangs up before […]
- [AI-assisted Web Chat Widget Overview (Inbox Pro)](https://digitaltoolbag.co.uk/business-app/ai-assisted-web-chat-widget-overview-inbox-pro/): Business App > Inbox > Inbox Overview AI-assisted Web Chat Widget Overview (Inbox Pro) Documentation Team Updated 6 months ago With AI-assisted web chat, your business can capture more leads from your website. Your AI assistant will chat live with website visitors, answer questions capture their contact information so you can follow up later via […]
- [Business App Pro – Overview](https://digitaltoolbag.co.uk/business-app/business-app-pro-overview/): Business App > Get Started > Business App Navigation & Tabs Business App Pro – Overview Documentation Team Updated 1 year ago Business App Pro helps businesses manage their customer relationships, capture leads, automate marketing campaigns and messaging, and much more. Watch this video to learn all about it! https://digitaltoolbag.co.uk/wp-content/uploads/2025/03/Business-App-Walkthrough.mov Articles in this section Customize […]
- [Customize Language in Business App](https://digitaltoolbag.co.uk/business-app/customize-language-in-business-app/): Business App > Get Started > Business App Navigation & Tabs Customize Language in Business App Documentation Team Updated 10 months ago Want to experience Business App in your preferred language? This guide offers a quick look at how to customize the app’s interface. Language customization can enhance your experience and expand accessibility. How to […]
- [Home Page](https://digitaltoolbag.co.uk/business-app/home-page/): Business App > Get Started > Home Home Page Documentation Team Updated 8 months ago The Business App Home page is the primary tab that you will land on once you have logged in that showcases business data and activity. It features the following sections: Marketing Funnel Recent Activity Business Profile Active Products You are […]
- [Home Page Reporting](https://digitaltoolbag.co.uk/business-app/home-page-reporting/): Business App > Get Started > Home Home Page Reporting Documentation Team Updated 6 months ago What is the Reporting on the Home Page? The reports on your Business App Home Page roll up key metrics from the Executive Report into Impressions, Engagement, and Leads – helping your to see how your marketing efforts are […]
- [User Profile Page](https://digitaltoolbag.co.uk/business-app/user-profile-page/): Business App > Get Started > Overview User Profile Page Documentation Team Updated 9 months ago The User Profile allows you to edit your notification settings, update your personal information, and reset your password. You can manage your user profile by clicking on the dropdown next to your name in the top right corner and […]
- [Business app](https://digitaltoolbag.co.uk/business-app/): Welcome to the DT Business App Help Desk CRM, Inbox, Reputation, Social Media, SEO, Automations & Integrations, and more. Digital Toolbag Business App helps local plumbing, electrical & renewable businesses manage their digital strategy to attract, sell and keep 5-star customers while providing the best customer experience. Search our knowledge base to learn about Digital […]
- [Built to last](https://digitaltoolbag.co.uk/builttolast/): Built to Lastbusiness development forthe heating industry Built to Last £99+VAT Coming soon Digital Toolbag – Attract Sell Keep £99+VAT Coming soon AI Workforce for the Plumbing & Heating Industry £99+VAT Coming soon Dominate Marketing £99+VAT Coming soon SEO for the Plumbing & Heating Industry £99+VAT Coming soon Websites for the Plumbing & Heating Industry […]
- [Website Services](https://digitaltoolbag.co.uk/website-services/): Website Services Migrating, rebuilding websites or building your future brand. We help you take control of your marketing Migration Service Migrate your current site to a new hosting platform Putting you in control. We help set up your new hosting environment on a multi-million dollar industry-leading hosting platform. £ 480 + vat Take control of […]
- [Free SEO Report](https://digitaltoolbag.co.uk/free-seo-report/): Free SEO Report For Plumbers, Electricians & Renewable Businesses Free SEO Report The Digital Toolbag Free SEO Report What’s included in the report? The free local SEO report from Digital Toolbag provides an easy-to-understand overview of your local business online. It contains insights into your online reviews, business citations, and website rankings on Google’s Map […]
- [Software](https://digitaltoolbag.co.uk/software/): Software for your HVAC & Solar Business Add Your Heading Text Here Latest Blog Posts Citations & Business Directories Outrank the competition with Citations.  You might have heard that building “citations” is good practice for local SEO but have not quite realised just how essential it is. This article will look at a recent case […]
- [Marketing & Sales](https://digitaltoolbag.co.uk/marketing-sales/): The HVAC & Solar Marketing & Sales Blog Latest Blog Posts Citations & Business Directories Outrank the competition with Citations.  You might have heard that building “citations” is good practice for local SEO but have not quite realised just how essential it is. This article will look at a recent case study of a business […]
- [Industry News](https://digitaltoolbag.co.uk/industry-news/): HVAC & Solar Business Industry News Add Your Heading Text Here Latest Blog Posts Citations & Business Directories Outrank the competition with Citations.  You might have heard that building “citations” is good practice for local SEO but have not quite realised just how essential it is. This article will look at a recent case study […]
- [Business Development](https://digitaltoolbag.co.uk/business-development/): The HVAC & Solar Business Development Blog Add Your Heading Text Here Latest Blog Posts Citations & Business Directories Outrank the competition with Citations.  You might have heard that building “citations” is good practice for local SEO but have not quite realised just how essential it is. This article will look at a recent case […]
- [Branding](https://digitaltoolbag.co.uk/branding/): Branding your company Branding & Logo design Why its important to build a brand image Logo design, workwear & nice website, yes, you need them, but that is just page one of the Dummies guide to marketing. If you want to build a marketing & sales machine, you must do what 99% of the industry […]
- [SEO-Pedia for HVAC & Solar](https://digitaltoolbag.co.uk/seo-pedia/): SEO-Pedia for HVAC & Solar Your Frequently Ask SEO Questions Aliquet enim montes gravida tempor in morbi? Nec arcu ipsum auctor nunc massa montes lacinia at fames nostra tortor. Blandit accumsan dictum hendrerit gravida non cubilia ut nullam id nec. Quisque magnis mus finibus fames elit imperdiet dictumst curabitur rutrum aenean adipiscing. Porttitor euismod efficitur […]
- [Blog](https://digitaltoolbag.co.uk/blog/): News & Article
- [Contact us](https://digitaltoolbag.co.uk/contact-us/): Contact Digital Toolbag 24h digital heating support assistant Digital Toolbag 24 Hour Support Meet Alaix. You will find him  in the chat box at the bottom of the screen and in the WhatsApp support. Chat with him about all things Digital Toolbag either online or via WhatsApp. Alaix will take your enquiries and pass them on to […]
- [Digital services for the renewable industry](https://digitaltoolbag.co.uk/services/): Digital services for your local installation business 100% HVAC & Solar Our Service Marketing & Sales Management for Heating, HVAC & Solar Energy Heroes HVAC / Solar businesses need strategic planning, marketing strategy and sales communications yet often need more resources for this essential development. Partner with Digital Toolbag for hands-on management of all your […]
- [The team](https://digitaltoolbag.co.uk/about-us/): Meet the team & our partners Push & Pull Meet Our Team Teamwork makes the dream work. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Tommy LeeZmuda Marketing strategy Facebook-f Linkedin-in Link Liam Broomhead Web Developer Facebook-f Linkedin-in Link Joanna ZmudaLee Social Media Facebook-f Linkedin-in […]
- [Case studies](https://digitaltoolbag.co.uk/case-studies/): HVAC Case Studies Our mission is to help you dominate local The 2023 Plumbing Case Study 0 K+ Views of GMB / GBP 0 GMB Clicks to Website 0 Calls from GMB Previous slide Next slide The 2023 Heat Pump Case Study 0 K+ Views of GMB / GBP 0 GMB Clicks to Website 0 […]
- [SEO Packages](https://digitaltoolbag.co.uk/seo/): Building your HVAC & Solar Sales Platform Spread the costs of development with a monthly budget Start here Essential SEO & Social Management The Essential package is for local businesses that do not need a new website but still want to improve reach via Google maps & Social. £ 500 p/m + vat Level 1 […]
- [Home](https://digitaltoolbag.co.uk/): Welcome to Digital Toolbag The UK marketing & sales agency for the Plumbing, Electrical & Renewable industries Welcome to digital toolbag We build Sales Platforms for the UK HVAC & Solar Industries. Branding, Websites, SEO, Social Media & Software. We are a Marketing & Sales agency based in the UK. We consult, plan, write & design […]
- [Privacy Policy](https://digitaltoolbag.co.uk/privacy-policy/): Who we are Our website address is: https://digitaltoolbag.co.uk. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided […]
- [Sample Page](https://digitaltoolbag.co.uk/sample-page/): This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I’m a bike messenger […]

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